Returns & Refunds Policy
Not completely satisfied with your fit or color? We offer a 30-day hassle-free return window and completely free size exchanges across Nigeria.
Return any eligible item within 30 days of delivery confirmation.
Exchanges for a different size or color incur zero extra shipping fees.
Refunds issued within 24–48 hours upon warehouse quality verification.
Our courier partners collect returned parcels directly from your door.
How to Return an Item in 4 Easy Steps
Follow these straightforward steps to complete a return or exchange:
Request Return
Log into your Orders page, select the order, and choose your reason for return or exchange.
Pack Your Item
Place the item in its original bag or box. Ensure all tags, barcode stickers, and certificates are attached.
Courier Pickup
Our logistics partner will call to arrange a convenient doorstep collection within 1–2 business days.
Quality Check & Refund
Once inspected at our hub, your refund is dispatched or replacement size is shipped immediately.
✅ Eligible for Return
- Unworn, unwashed, and odor-free apparel
- Original brand tags and hangtags securely attached
- Footwear tried on clean indoor carpet with pristine soles and original shoebox
- Accessories, bags, and watches in original protective packaging with warranty card
- Items received damaged, defective, or incorrect
❌ Ineligible for Return (Hygiene & Safety)
- Undergarments, boxers, briefs, and intimate shapewear
- Swimwear with broken hygiene adhesive liners
- Earrings and pierced jewelry for hygiene reasons
- Custom-tailored or personalized garments
- Clearance items explicitly marked as Final Sale
Refund Methods & Timelines
Depending on how you paid for your original order, refunds are credited as follows:
| Payment Method | Refund Channel | Processing Timeline |
|---|---|---|
| Paystack (Debit/Credit Card) | Reversed to original card via Paystack | 3 – 5 Business Days |
| Bank Transfer / USSD | Direct electronic transfer to your bank | 24 – 48 Hours |
| Cash on Delivery (COD) | Direct bank deposit or store credit voucher | 24 Hours |
| MODABAY Store Credit | Credited to customer wallet account | Instant (Immediate) |
Need Assistance with a Return?
Our return concierge team will gladly walk you through every step or arrange a pickup for you.